Age Verification Policy



At Vape Gala, we are committed to responsible vaping and fully comply with UK laws that prohibit the sale of vaping products to anyone under the age of 18.

To ensure our products are only supplied to adults, all first-time customers must complete a simple age verification process before their order can be approved. Once your age has been successfully verified, your account will be marked as Age Verified. Afterward, future purchases will become faster and more convenient.

How Our Age Verification Process Works

We've made our age verification process straightforward while ensuring full compliance with UK regulations.

Step 1: Place Your First Order

Place your first order as normal through our website. As part of your first purchase, we'll ask you to verify that you are at least 18 years old.

Step 2: Submit Your Proof of Age

To verify your age, you'll need to provide a valid government-issued photo ID. We accept:

  • UK Driving Licence
  • Passport
  • Other government-issued photo identification showing your date of birth

Please ensure your document is valid, clear, and easy to read.

Step 3: Age Verification

Our team will review the information you provide to confirm that you are 18 years of age or older. We aim to complete the verification process as quickly as possible to minimise any delay to your order.

Step 4: Account Approved

Once your age has been successfully verified, your Vape Gala account will be marked as Age Verified. Your order will then be processed and prepared for dispatch.

Step 5: Future Orders

After your account has been approved, you won't need to complete the age verification process again for future purchases made using the same account.

If you change the email address associated with your account, we may ask you to complete the verification process again.

Why Is Age Verification Required?

UK law prohibits the sale of vaping products to anyone under the age of 18. As a responsible online vape retailer, Vape Gala carries out age verification to ensure that our products are only supplied to adults.

Our age verification process helps us:

  • Comply with UK legislation
  • Prevent underage access to vaping products
  • Promote responsible vaping
  • Provide a safe and legally compliant shopping experience

Age verification applies to all vaping products sold by Vape Gala, including:

  • Vape kits
  • Prefilled pod kits
  • Refillable pod systems
  • E-liquids
  • Nicotine salts
  • Replacement pods
  • Coils
  • Tanks
  • Vape accessories

What Happens If Your Age Cannot Be Verified?

If we're unable to verify your age using the identification you provide, we'll contact you to request additional information or a different form of valid identification.

Your order will remain on hold until the verification process has been completed successfully.

If acceptable proof of age is not provided within the requested timeframe, we reserve the right to cancel your order in accordance with our Terms of Service.

Accepted Proof of Age

To verify your age, you can provide one of the following valid documents:

  • UK Driving Licence
  • Passport
  • Other government-issued photo identification

Your document must clearly display your photograph and date of birth.

Is My Information Secure?

Yes.

Any identification you submit is used solely for age verification purposes and is handled securely in accordance with applicable UK data protection laws. Your personal information is processed only for verification purposes and is treated with strict confidentiality.

UK Delivery & Same-Day Delivery in Greater Manchester

Vape Gala delivers vaping products to customers across the UK using reliable courier services. 

If you're based in Greater Manchester, explore our Same-Day Vape Delivery service for fast local delivery on eligible orders and areas we currently cover. 

Need Assistance?

If you have any questions about our age verification process or require assistance with your order, our customer support team is always happy to help. Please contact us via email at support@vapegala.co.uk, and we'll guide you through the process as quickly as possible. 

Address: Euro house, Block 1, Ground Floor,Unit 1, 1 Overbridge Rd, Salford, Manchester, M7 1SL

Email: Support@vapegala.co.uk
Company Details: UFA Distro T/A Vapegala.co.uk
UK Company Registration Number: 15582143
VAT Number: GB472139589